We have previously worked with many different couriers to find the best delivery rates and experience possible for you, our customers. The couriers we use offer a fast, trackable and secure delivery process.
We offer delivery nationally around New Zealand and you can check the delivery cost online:
1. Select the product(s) you are interested in.
2. Click on the ‘calculate delivery cost’ button, located to the left hand side of the product image.
3. Select your location.
4. Click ‘check cost’.
All of our products are based in Auckland, so the delivery fee provided is the best deal we can offer to your location.
Once you order has been received by us, our warehouse will pick and pack your order ready for our delivery team, who will collect and ship the goods out to your local depot.
Our Climbing Frames New Zealand dispatch team will notify you via email once the goods have left our warehouse. We will send you through all the details relating to your dispatch, including the consignment number & courier website which will allow you to track the progress of your delivery.
Once the goods reach your local depot, you will then be contacted by the courier either via sms or phone call and a suitable delivery day will be arranged. The courier will deliver between 9 – 5pm, Monday – Friday. This will be 5-10 working days from completing the order.
Our delivery service is classified as a “curbside” delivery which means that the driver is only required to leave the goods outside your house and not to carry the goods around to the back of the house. You will need to be present for the delivery and will have to move the goods to a suitable area yourself.
We also require that you check the goods once they have arrived and sign the POD (Proof of Delivery) notice that will be presented to you by the driver. If, on the rare occasion, there are any shortages or damages this must be noted on the POD and you must inform us within 24 hrs of the delivery.
For your convenience, all our packaging dimensions are available online. Simply click onto any frame and scroll down to the “tech spec” tab and all the dimensions are there.
Alternatively, you can collect from our warehouse in Auckland, for just $49 (this is a picking and handling fee). For more details on the collection service, please follow this link:
(Please note the Christchurch collection depot is no longer open!)